Effective Date: 01/08/2025
At Shopperz Cart, we want you to be completely satisfied with your purchase. Please read our Refund and Returns Policy to understand how we handle returns, exchanges, and refunds.
1. Returns
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We accept returns within 7 days of delivery.
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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Items that are opened, used, damaged due to misuse, or not in original condition may not be eligible for a refund.
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Certain products (like perishable goods, personal care items, or customized products) are non-returnable.
2. How to Initiate a Return
To request a return:
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Email us at info@shopperzcart.com with your order number, reason for return, and photos if the item is damaged or defective.
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Our team will review your request and provide you with return instructions.
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Please do not send items back without prior approval.
3. Return Shipping
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Customers are responsible for the return shipping costs unless the item is defective, damaged, or the wrong item was sent.
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We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item if there is no proof of delivery.
4. Refunds
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Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 7–10 business days.
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Please note that it may take additional time for your bank or credit card company to process and post the refund.
5. Exchanges
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We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@shopperzcart.com within 48 hours of delivery.
6. Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company or bank — it may take some time before your refund is officially posted.
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If you have done all of this and still have not received your refund, please contact us at info@shopperzcart.com.
7. Contact Us
For any questions about your return or refund, please reach out:
Phone: +91 91332 42525
Email: info@shopperzcart.com
Address: Hyderabad, India — 500001
Thank you for shopping with Shopperz Cart — we’re here to help!